During this project, three other teammates and I have been working closely together, to identify the pain points of our client, and try to provide some constructive advice to help our client solve the problem. The major challenge of our client, University of Michigan School of Dentistry, lies in the inefficiency in terms of chair utilization of its student clinics. It is believed that such problem would be even more critical during the 4-year renovation project that the school will undergo. Our goal is to find a way to address this problem, and make the operation of student clinics smoother.
To better understand the current problem of our client, we first conducted contextual inquiry by interviewing our clients in their real working spaces. Through direct observation and interviewing, we were able to gain a large amount of qualitative data for further analysis.
After collecting and preliminary processing the data, we then utilized affinity wall to delve even deeper into this issue. By diving our qualitative data into categories of faculties, students and staff, we could thus better manage the large chunk of unorganized information, and made the essential problems stood out by themselves. Through grouping and re-grouping, we were thus able to gain some insights that allowed us to provide some helpful suggestions for improvement.
conclusion & advice
With all assessment that we conducted, we were confident enough to propose some practical advice for our client. One way we brought up in order to solve the problem is that, to implement a “call system” that enables schedules to be rotating by issue area. Current issues of lack of efficiency can be greatly improved in this way (improve students’ and ultimately patients’ experiences).